Field Service Management Market Outlook To 2024: Key Solution Categories (Reporting & Dashboards, Mobile Field Execution, Work Order Management, Billing & Invoicing), Deployment (On-Premise, Cloud), End-Use, Regional Segmentation, Competitive Dynamics, M&A Insights, Pricing Analysis (IPP, OPP, RAP) And Segment Forecast

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The global field service management market was valued at $1,493.6 million in 2016 and is forecast to grow at a strong CAGR of 11.2% between 2017 and 2024, culminating to global revenue of $3,484.7 million by 2024.

 

Industry at a Glance

 

The global field service management market is still in the development stage and hence is expected to flourish over the coming years owing to the several benefits offered including enhanced business productivity and optimized workflow. The industry is presently witnessing mounting adoption by various small, medium and large enterprises which are anticipated to propel demand.

 

Field service management software and solution offers better visibility and control into the time that staff spends on an assignment or site and aids in the management of service-related expenditure. Additionally, extensive usage to assist workers in the field, and to enhance collaboration and efficiency is another factor driving market growth.

 

Snowballing demand for better services among customers has instigated various businesses worldwide to adopt these solutions which in turn aids companies to gain leverage in customer relationship. Growing investments in optimization and automation of processes are likely to facilitate companies to function in vibrant business situations which are also expected to fuel market growth significantly over the forecast period.

 

Field Service Management Market 2024

 

Pricing Analysis

 

“Optimal Price Point (OPP) for Field Service Management”

 

Estimated average field service management cost – $ xx globally. However, with improving access and availability of options, OPP and range of acceptable Prices (RAP) are going to change. We at Ameri Research continuously track these prices with our proprietary pricing model.

The market is still in the nascent stage and shows tremendous growth opportunities over the coming years. The industry is also characterized by a large pool of well-established players thriving to develop advanced low-cost software and solution to cater to the rising consumer demand.

 

Solution Trends

 

By solution, the market has been segmented into reporting & dashboards, mobile field execution, work order management, and billing & invoicing. Among these, mobile field execution accounted for the majority market share in 2016 and is anticipated to flourish over the next few years. This is attributed to the ability of these solutions to integrate with other applications used across organizations to improve communication and collaboration among the workforce.

 

Deployment Overview

 

Based on deployment, the market is categorized into on-premise and cloud deployment model. The cloud deployment segment is anticipated to gain traction over the forecast period owing to advantages including reducing the cost associated with IT infrastructure and its maintenance paired with offering solutions to distributed enterprises spread worldwide.

 

End-Use Insights

 

Based on end-use, the market is split into manufacturing, construction, healthcare, energy & utilities, and telecom & IT. Construction and energy & utilities collectively accounted for the majority market share in 2016. However, telecom & IT is expected to exhibit robust growth over the forecast period attributing to elevating solution implementation across organizations to better manage their IT infrastructure.

 

Regional Outlook

 

Based on region, the market is classified into North America, Europe, Asia Pacific, Latin America and Middle East & Africa. North America accounted for the maximum market share in 2016 and is anticipated to witness significant growth over the forecast period. This is accredited to the high solution implementation in the region owing to the emergence of BYOD (Bring Your Own Device) policy and technological developments in the field of analytics and cloud.

Asia Pacific and Latin America, on the other hand, are anticipated to flourish over the coming years primarily on account of increasing focus on digital workplace transformation coupled with rising IT investments in these regions.

 

Growth Drivers & Restraints

 

Prominent growth drivers residing in the global field service management market include escalating demand for an optimized workflow, increasing demand for improved services, and need to maximize productivity. Issues pertaining to security and data privacy may hamper market growth over the next few years.

 

Merger & Acquisition Outlook

 

The industry is characterized by intense competition with leading industry participants adopting mergers and acquisitions as a key growth strategy. With snowballing number of new companies entering the global as well as regional market, major industry participants emphasize on acquiring these players in order to penetrate into the market.

 

Top Players & Company Share

 

Leading industry players include Astea International Inc., Click Software Technologies, International Business Machine Corporation, Industrial and Financial Systems AB (IFS), Infor, Microsoft Corporation, Oracle Corporation, PTC, SAP SE, Servicemax Inc., Servicepower Technologies PLC, Tea International, and Trimble Navigation.

 

Market Segmentation

 

Field Service Management Market, by Solution (Revenue, USD Million)

  • Reporting & Dashboards
  • Mobile Field Execution
  • Work Order Management
  • Billing & Invoicing
  • Others

Field Service Management Market, by Deployment (Revenue, USD Million)

  • On-Premise
  • Cloud

Field Service Management Market, by End-Use (Revenue, USD Million)

  • Manufacturing
  • Construction
  • Healthcare
  • Energy & Utilities
  • Telecom & IT
  • Others

Field Service Management Market, by Region (Revenue, USD Million)

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
  • Asia Pacific
    • China
    • India
    • Japan
  • Latin America
    • Brazil
    • Mexico
    • Colombia
  • Middle East & Africa
    • Saudi Arabia
    • UAE

Chapter 1 Methodology and Scope

  • Research Methodology
  • Research Scope & Assumptions
  • List of Data Sources

Chapter 2 Executive Summary

Chapter 3 Field Service Management Overview

  • Market Ecosystem
  • Key Stakeholders
  • Industry Trends & Analysis

Chapter 4 Field Service Management Industry Outlook

  • Market Overview
  • Market Segmentation
  • Market Size & Growth Prospects
  • Leading Brand Dynamics
  • Key Market Drivers
    • Escalating demand for optimized workflow
    • Increasing demand for improved services
    • Need to maximize productivity
  • Key Market Challenges/ Restraints
    • Security concerns
  • Major Trends &Issues
  • Penetration & Growth Prospects
  • Industry Analysis - Porter’s
  • Field Service Management Market-PESTEL Analysis
  • Company Market Share/Heat Map Analysis

Chapter 5 Field Service Management Market by Solution (USD Million)

Field Service Management Market Landscape by Solution – 2016 & 2024
  • Reporting & Dashboards
    • Market Landscape Analysis, 2014-2024
  • Mobile Field Execution
    • Market Landscape Analysis, 2014-2024
  • Work Order Management
    • Market Landscape Analysis, 2014-2024
  • Billing & Invoicing
    • Market Landscape Analysis, 2014-2024
  • Others
    • Market Landscape Analysis, 2014-2024

Chapter 6 Field Service Management Market by Deployment (USD Million)

Field Service Management Market Landscape by Deployment – 2016 & 2024
  • On-Premise
    • Market Landscape Analysis, 2014-2024
  • Cloud
    • Market Landscape Analysis, 2014-2024

Chapter 7 Field Service Management Market by End-Use (USD Million)

Field Service Management Market Landscape by End-Use – 2016 & 2024
  • Manufacturing
    • Market Landscape Analysis, 2014-2024
  • Construction
    • Market Landscape Analysis, 2014-2024
  • Healthcare
    • Market Landscape Analysis, 2014-2024
  • Energy & Utilities
    • Market Landscape Analysis, 2014-2024
  • Telecom & IT
    • Market Landscape Analysis, 2014-2024
  • Others
    • Market Landscape Analysis, 2014-2024

Chapter 8 Technology Trends

  • Technology Overview
  • Key R&D Trends
  • Market Impact

Chapter 9 Merger and Acquisition Outlook

  • Factors driving M&A in Field Service Management market
  • Historic trends and future outlook
  • Average deal size by region

Chapter 10 Field Service Management Market Outlook by Region (USD Million)

Field Service Management Market Landscape by Region – 2016 & 2024
  • North America Market Landscape Analysis, 2014-2024 (USD Mn)
    • U.S. Market Landscape Analysis, 2014-2024
    • Canada Market Landscape Analysis-2014-2024
  • Europe Market Landscape Analysis, 2014-2024 (USD Mn)
    • UK Market Landscape Analysis, 2014-2024
    • Germany Market Landscape Analysis, 2014-2024
    • France Market Landscape Analysis, 2014-2024
    • Italy Market Landscape Analysis, 2014-2024
    • Spain Market Landscape Analysis, 2014-2024
  • Latin America Market Landscape Analysis, 2014-2024 (USD Mn)
    • Brazil Market Landscape Analysis, 2014-2024
    • Mexico Market Landscape Analysis, 2014-2024
    • Colombia Market Landscape Analysis, 2014-2024
  • Asia Pacific Market Landscape Analysis, 2014-2024 (USD Mn)
    • Japan Market Landscape Analysis, 2014-2024
    • China Market Landscape Analysis, 2014-2024
    • India Market Landscape Analysis, 2014-2024
  • Middle East & Africa Market Landscape Analysis, 2014-2024 (USD Mn)
    • Saudi Arabia Market Landscape Analysis, 2014-2024
    • UAE Market Landscape Analysis, 2014-2024

Chapter 11 Pricing Analysis

Optimal Price Points (OPP), Indifference Price Points (IPP) and Range of Acceptable Prices (RAP) of leading brands and revenue estimation by Region- 2016
  • North America Pricing Analysis (OPP, IPP and RAP- 2016)
    • U.S. Pricing Analysis-2016
    • Canada Pricing Analysis-2016
  • Europe Pricing Analysis (OPP, IPP and RAP - 2016)
    • UK Pricing Analysis-2016
    • Germany Pricing Analysis-2016
    • France Pricing Analysis-2016
    • Italy Pricing Analysis-2016
    • Spain Pricing Analysis-2016
  • Latin America Pricing Analysis (OPP, IPP and RAP- 2016)
    • Brazil Pricing Analysis-2016
    • Mexico Pricing Analysis-2016
    • Colombia Pricing Analysis-2016
  • Asia Pacific Pricing Analysis (OPP, IPP and RAP- 2016)
    • Japan Pricing Analysis-2016
    • China Pricing Analysis-2016
    • India Pricing Analysis-2016
  • Middle East & Africa Pricing Analysis (OPP, IPP and RAP- 2016)
    • Saudi Arabia Pricing Analysis-2016
    • UAE Pricing Analysis-2016

Chapter 12 Competitive Landscape

  • Astea International Inc.
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Click Software Technologies
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • IBM
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Industrial and Financial Systems AB (IFS)
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Infor
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Microsoft Corporation
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Oracle Corporation
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • PTC
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • SAP SE
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Servicemax Inc.
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Servicepower Technologies PLC
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Tea International
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  • Trimble Navigation
    • Company Overview
    • Financial Performance
    • Key Decision Maker
    • Product Pipeline
    • Strategic Initiative
  List of Tables
  • TABLE 1 Field Service Management Market - Industry Snapshot & Key Buying Criteria, 2014 - 2024
  • TABLE 2 Global Field Service Management Market, 2014 – 2024 (USD Million)
  • TABLE 3Global Field Service Management Market by Solution, 2014 – 2024 (USD Million)
  • TABLE 4Global Field Service Management Market by Deployment, 2014 – 2024 (USD Million)
  • TABLE 5Global Field Service Management Market by End-Use, 2014 – 2024 (USD Million)
  • TABLE 6Global Field Service Management Market by Region, 2014 – 2024 (USD Million)
  • TABLE 7Field Service Management Market - Key Market Driver Analysis
  • TABLE 8Field Service Management Market - Key Market Restraint/ Challenge Analysis
  • TABLE 9Field Service Management Market – Key Opportunity Analysis
  • TABLE 10North America Field Service Management Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 11 U.S. Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 12 Canada Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 13Europe Field Service Management Market Landscape Analysis, 2014-2024(USD Million)
  • TABLE 14 U.K Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 15Germany Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 16 France Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 17 Italy Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 18 Spain Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 19Latin America Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 20 Brazil Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 21 Mexico Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 22 Colombia Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 23Asia Pacific Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 24Japan Field Service Management Market Landscape Analysis, 2014-2024(USD Million)
  • TABLE 25 China Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 26 India Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 27 Middle East & Africa Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 28 Saudi Arabia Field Service Management Market Landscape Analysis, 2014-2024(USD Million)
  • TABLE 29 UAE Field Service Management Market Landscape Analysis, 2014-2024 (USD Million)
  • TABLE 30 North America Pricing Analysis
  • TABLE 31 North America Pricing Analysis (OPP, IPP and RAP- 2016)
  • TABLE 32 U.S. Pricing Analysis-2016
  • TABLE 33 Canada Pricing Analysis-2016
  • TABLE 34 Europe Pricing Analysis (OPP, IPP and RAP- 2016)
  • TABLE 35 U.K Pricing Analysis-2016
  • TABLE 36 Germany Pricing Analysis-2016
  • TABLE 37 France Pricing Analysis-2016
  • TABLE 38 Italy Pricing Analysis-2016
  • TABLE 39 Spain Pricing Analysis-2016
  • TABLE 40 Latin America Pricing Analysis (OPP, IPP and RAP- 2016)
  • TABLE 41 Brazil Pricing Analysis-2016
  • TABLE 42 Mexico Pricing Analysis-2016
  • TABLE 43 Colombia Pricing Analysis-2016
  • TABLE 44 Asia Pacific Pricing Analysis (OPP, IPP and RAP- 2016)
  • TABLE 45 Japan Pricing Analysis-2016
  • TABLE 46 China Pricing Analysis-2016
  • TABLE 47 India Pricing Analysis-2016
  • TABLE 48 Middle East & Africa Pricing Analysis (OPP, IPP and RAP- 2016)
  • TABLE 49 Saudi Arabia Pricing Analysis-2016
  • TABLE 50UAE Pricing Analysis-2016
  List of Figures-
  • FIG. 1 Field Service Management Market Segmentation
  • FIG. 2 Market Size & Growth Prospects
  • FIG. 3 Leading Brand Dynamics
  • FIG. 4 Penetration & Growth Prospects
  • FIG. 5 Industry Analysis – Porter’s
  • FIG. 6 Field Service Management Market – PESTEL Analysis
  • FIG. 7 Field Service Management Market Share by Solution, 2016 & 2024
  • FIG. 8 Field Service Management Market Share by Deployment, 2016 & 2024
  • FIG. 9 Field Service Management Market Share by End-Use, 2016 & 2024
  • FIG. 10 Field Service Management Market Share by Region, 2016 & 2024

Key Insights Addressed:  

  • Defining market size from 2014 to 20165.
  • Estimating market growth till 2024 and consequence market forecast.
  • Identifying market drivers, restraints & future opportunities and allowing decision-maker with a range of possible outcomes and the probabilities that will occur for any choice of action.
  • Market segments and regions that will drive or lead market growth.
  • Defining Optimal Price Point (OPP) which will be accepted and recommended by maximum customers.
  • A bird’s-eye view of the competitive landscape and the key market players.
  • Key strategic growth driver adopted by market players. In-depth analysis of their strategies and implication on competition & growth.
    Key Findings:    
  • The global field service management market was valued at $1,493.6 million in 2016 and is forecast to grow at a strong CAGR of 11.2% between 2017 and 2024, culminating to global revenue of $3,484.7 million by 2024.
  • The market is still in the nascent stage and shows tremendous growth opportunities over the coming years.
  • Prominent growth drivers residing in the global field service management market include escalating demand for an optimized workflow, increasing demand for improved services, and need to maximize productivity. Issues pertaining to security and data privacy may hamper market growth over the next few years.
  • Leading industry players include Astea International Inc., Click Software Technologies, International Business Machine Corporation, Industrial and Financial Systems AB (IFS), Infor, Microsoft Corporation, Oracle Corporation, PTC, SAP SE, Servicemax Inc., Servicepower Technologies PLC, Tea International, and Trimble Navigation.

Ameri Research implies a unique methodology of published information and primary research to bring key insights to customer decision making process. Our analytics model helps us to understand the structured and unstructured information from various sources. Key steps involves in the process are as below-

  1. Analyzing Published Information- Access to large pool of paid and unpaid published information via different sources and analyzing market trend.
  2. Setting Foundation- Input from analysis of secondary sources set our foundation to market analysis and helps in setting the scope for further research. Setting the scope involves Ameri Research proprietary statistical model, discussion with industry leaders, internal brainstorming, key discussion pointers from various forums etc.
  3. Need Gap Analysis- Defining the gap between our scope and availability of information.
  4. KOL Panel Discussion- Focused Group Discussion with a structured discussion guide to fine tune the gap and deriving the factors driving/restraining the market trend.
  5. Quantitative Research- Sampling large number of industry players, Education/Research Institutes, Government bodies, NGOs, Individual acclaimed researchers and conducting the primary interview with a structured questionnaire.
  6. Data Triangulation- We apply bottom-up demand approach or top-down estimation or a combined approach to triangulate the data points.
  7. Analyst Comment- Each of our analysts carries large pool of experience from domain perspective and add their value which is directional in nature
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Description

The global field service management market was valued at $1,493.6 million in 2016 and is forecast to grow at a strong CAGR of 11.2% between 2017 and 2024, culminating to global revenue of $3,484.7 million by 2024.

 

Industry at a Glance

 

The global field service management market is still in the development stage and hence is expected to flourish over the coming years owing to the several benefits offered including enhanced business productivity and optimized workflow. The industry is presently witnessing mounting adoption by various small, medium and large enterprises which are anticipated to propel demand.

 

Field service management software and solution offers better visibility and control into the time that staff spends on an assignment or site and aids in the management of service-related expenditure. Additionally, extensive usage to assist workers in the field, and to enhance collaboration and efficiency is another factor driving market growth.

 

Snowballing demand for better services among customers has instigated various businesses worldwide to adopt these solutions which in turn aids companies to gain leverage in customer relationship. Growing investments in optimization and automation of processes are likely to facilitate companies to function in vibrant business situations which are also expected to fuel market growth significantly over the forecast period.

 

Field Service Management Market 2024

 

Pricing Analysis

 

“Optimal Price Point (OPP) for Field Service Management”

 

Estimated average field service management cost – $ xx globally. However, with improving access and availability of options, OPP and range of acceptable Prices (RAP) are going to change. We at Ameri Research continuously track these prices with our proprietary pricing model.

The market is still in the nascent stage and shows tremendous growth opportunities over the coming years. The industry is also characterized by a large pool of well-established players thriving to develop advanced low-cost software and solution to cater to the rising consumer demand.

 

Solution Trends

 

By solution, the market has been segmented into reporting & dashboards, mobile field execution, work order management, and billing & invoicing. Among these, mobile field execution accounted for the majority market share in 2016 and is anticipated to flourish over the next few years. This is attributed to the ability of these solutions to integrate with other applications used across organizations to improve communication and collaboration among the workforce.

 

Deployment Overview

 

Based on deployment, the market is categorized into on-premise and cloud deployment model. The cloud deployment segment is anticipated to gain traction over the forecast period owing to advantages including reducing the cost associated with IT infrastructure and its maintenance paired with offering solutions to distributed enterprises spread worldwide.

 

End-Use Insights

 

Based on end-use, the market is split into manufacturing, construction, healthcare, energy & utilities, and telecom & IT. Construction and energy & utilities collectively accounted for the majority market share in 2016. However, telecom & IT is expected to exhibit robust growth over the forecast period attributing to elevating solution implementation across organizations to better manage their IT infrastructure.

 

Regional Outlook

 

Based on region, the market is classified into North America, Europe, Asia Pacific, Latin America and Middle East & Africa. North America accounted for the maximum market share in 2016 and is anticipated to witness significant growth over the forecast period. This is accredited to the high solution implementation in the region owing to the emergence of BYOD (Bring Your Own Device) policy and technological developments in the field of analytics and cloud.

Asia Pacific and Latin America, on the other hand, are anticipated to flourish over the coming years primarily on account of increasing focus on digital workplace transformation coupled with rising IT investments in these regions.

 

Growth Drivers & Restraints

 

Prominent growth drivers residing in the global field service management market include escalating demand for an optimized workflow, increasing demand for improved services, and need to maximize productivity. Issues pertaining to security and data privacy may hamper market growth over the next few years.

 

Merger & Acquisition Outlook

 

The industry is characterized by intense competition with leading industry participants adopting mergers and acquisitions as a key growth strategy. With snowballing number of new companies entering the global as well as regional market, major industry participants emphasize on acquiring these players in order to penetrate into the market.

 

Top Players & Company Share

 

Leading industry players include Astea International Inc., Click Software Technologies, International Business Machine Corporation, Industrial and Financial Systems AB (IFS), Infor, Microsoft Corporation, Oracle Corporation, PTC, SAP SE, Servicemax Inc., Servicepower Technologies PLC, Tea International, and Trimble Navigation.

 

Market Segmentation

 

Field Service Management Market, by Solution (Revenue, USD Million)

  • Reporting & Dashboards
  • Mobile Field Execution
  • Work Order Management
  • Billing & Invoicing
  • Others

Field Service Management Market, by Deployment (Revenue, USD Million)

  • On-Premise
  • Cloud

Field Service Management Market, by End-Use (Revenue, USD Million)

  • Manufacturing
  • Construction
  • Healthcare
  • Energy & Utilities
  • Telecom & IT
  • Others

Field Service Management Market, by Region (Revenue, USD Million)

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
  • Asia Pacific
    • China
    • India
    • Japan
  • Latin America
    • Brazil
    • Mexico
    • Colombia
  • Middle East & Africa
    • Saudi Arabia
    • UAE

Additional information

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